ANVANI was initially imagined right from the arrival of the CEO Bernard Aimé in Thailand. He came here with the conviction that Thailand could benefit from its knowledge in Naturopathy, the challenges related to the nutrition and all the education he could provide. It wasn’t before {put date here} that Nature And Health Co, LTD was created to finally support this journey.

Nature And Health Co, LTD operate from Banglamung Pattaya in Thailand. We are located on the hill of the Big Buddha on the 5th street. You can find us on Google under the name of our shop ANVANI by following this link pointing to 352, 147 Phratamnak Soi 5

The estimated arrival is usually between 1 and 5 days depending on where you live and when you ordered. We tried to explain in a full comprehensive dedicated page our delivery method and if you wish to know more about it, please follow this link.

We have currently 3 ways to deliver :

• If you live in Pattaya it can be sent the same day directly by our staff,
• If you live outside our reach area, we will mostly use Kerry Express
• If you’ve requested product that need refrigeration during transport, we will use SCG Express

If you need more information about delivery, please follow this link.

We use 3 payments method :

• Cash on delivery
• Credit card with secured payment with Bangkok Bank
• Transfer and online banking

For more information you can read this page

We do not keep any payment related information, first because the law ask so, but more importantly, we don’t want any sensitive information stored on our server to avoid any possible leaks.

Normally you should have been through a confirmation order that gives you the process to follow. But you may already have inadvertently close the tab. You can then go back to this page to fill the required form

First at all, be reinsured that we will be there for you. Multiple action can be done for us to address the issue.

• Contact us on the dedicated page on this website and explain carefully the issue.
• Write us an email directly to the address support@anvani.net, it will automatically create a ticket in our customer happiness management system.
• Contact us on Line on the id @anvani and explain the situation
• As a last resort, you can call us but it is NOT the recommended way since we may not be well-equipped to note all the detail you could provide. Phone number +6695 827 0348

To accelerate the processing of your issue, please provide the following information in your message :

• Name and last name
• Order number
• Date when you ordered
• What is your specific problem

Usually we always try to make you happy, and we prefer in most cases replace the problematic product rather than refund it. But since every issue need an adapted response, it still might happen, and we are more than willing to hear from you and dedicate our time to an appropriate answer. It all start with the ticket opening process by writing an email to support@anvani.net and give us as many details as possible.

Please post your package and send it to the following address :

ANVANI
352/147 soi 5, Phratamnak,
20150 Pattaya,
Chon Buri, Thailand

It is recommended that you leave the invoice inside your package when you do so.